Parents & Carers

This part of the website is for ‘Parents’ and ‘Carers’, including anyone with Parental Responsibility, children’s relatives, friends and neighbours who need information or advice on a range of safeguarding and child protection issues.


If you are suspicious or have any concerns that a child is suffering or is likely to suffer Significant Harm, including any form of mistreatment or abuse, see Reporting Concerns.

If you are concerned about your own behaviour, please contact the Initial Contact Team on 0345 6789021 for advice.

Emergency/Out of Hours

To contact the Emergency Duty Team outside normal working hours, call 0345 6789040.

Early Help

Being a parent can be very rewarding and enjoyable. It can also be worrying, frustrating and exhausting. There may be times when you feel that you need some extra help and support to be able to manage the challenges that many parents face.

These may be challenges that come from a sudden upheaval, ongoing change or just from everyday family life. They could then impact on the whole family or on individual family members, and place stress on relationships within the family.

In Shropshire we give parents the support and guidance they need to be able to meet the needs of their children, through offering parents early solutions to challenges that arise.

These early solutions could be through services which are available to all parents, or it could be that services will be offered through more targeted support.

In the first instance you can search for services yourself.

If you want to talk about your concerns, you can book a telephone consultation with an early help advisor or a targeted youth worker by calling 03456 789 021.